CRILONIAX Refund Policy

At CRILONIAX, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the circumstances under which refunds can be requested and the process for obtaining them.

Eligibility for Refunds

Refunds may be requested under the following conditions:

• Products that are damaged or defective upon arrival
• Incorrect items delivered due to our error
• Unfulfilled orders exceeding the delivery timeframe

Requesting a Refund

To request a refund, please contact our Customer Service team at [email protected] within 14 days of receiving your order. Please include your order number and a detailed description of the issue.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards and promotional items
• Services that have already been rendered
• Items purchased on sale or clearance

Processing Refunds

Once your refund request is approved, the refund will be processed within 7 to 10 business days. The refund will be issued to the original method of payment.

For further queries, do not hesitate to reach out to our customer service team. Thank you for choosing CRILONIAX.

Last updated: October 2023